Privacy Policy

(A2P Messaging Compliant)

Last Updated: January 15, 2026

1. Introduction

James River Facility Maintenance, LLC, doing business as Ozarks Overhead Door & More (“Ozarks Overhead Door & More,” “we,” “us,” or “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, contact us, schedule services, or opt in to receive communications from us, including SMS messaging, email communications, appointment reminders, and website tracking technologies.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect personal information such as your name, email address, phone number, and mailing address when you:

• Submit website forms
• Request information or estimates
• Schedule appointments
• Contact us by phone, email, or text

Communications Data

If you opt in to receive communications, we collect and maintain records of:

• Your communication preferences
• SMS and email consent
• Opt-in and opt-out activity

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website, including:

• IP address
• Browser type and device information
• Pages visited and interactions

Appointment and Service Data

If you schedule services with us, we may collect information related to your appointment, service history, and related communications.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support
• Send appointment confirmations, reminders, and service updates
• Send SMS and email communications you have explicitly consented to receive
• Improve our website, services, and marketing performance using analytics
• Maintain records of consent and opt-out compliance
• Protect our business and users, including fraud prevention and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and understand how our website is used.

You may control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted service providers who help us operate our business, such as:

• SMS and email delivery platforms
• Scheduling and customer management tools
• Analytics and website hosting providers

These providers are permitted to use information only to perform services on our behalf.

Legal and Safety

We may disclose information if required by law or to protect the rights, safety, or security of James River Facility Maintenance, LLC, doing business as Ozarks Overhead Door & More, our users, or others.

Business Transfers

If our business is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

Third-Party Sharing (Carrier-Required Disclosure)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices

SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Email Opt-Out

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Access, Correction, and Deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

James River Facility Maintenance, LLC

Doing Business As: Ozarks Overhead Door & More

Address: 405 N. Jefferson Ave., Springfield, MO 65806

Phone: 417-576-5118

Email: service@ozarksoverheaddoor.com